A Salesforce Administrator’s Guide to Duplicate Management

Managing duplicate is an ongoing problem Salesforce administrators are dealing with on a daily basis and as the volume of data grows, this problem only worsens. This is why Salesforce administrators are always on the lookout for new methods and tools that could help them deal with this problem. We Read More

Salesforce Project – Real-time

Welcome #Trailblazers, So, in this blog post we are going to talk about a real-time salesforce project which we will be implementing together. Benefit of taking this salesforce project will be that you will be able to get the idea about salesforce project and how to approach to solve a Read More

Setup Entitlement & Milestone in Salesforce

In this blog post, We are going to learn how to Setup Entitlement & Milestone in Salesforce. Entitlements are units of customer support in Salesforce, such as “phone support” or “web support.” They’re typically used to represent terms in service agreements. Learn More here Milestones are added to entitlement processes Read More

Compute Expression in Einstein Analytics

Compute expression is the most powerful tool which allows you to add additional fields, additional derived fields into the dataset without changing/altering the source data. In this blog, we are going to sort the stages based on our business need instead of using the standard sort order which does follow Read More

Skill-Based routing using Omni channel Salesforce

Hey Awesome admin, Welcome 🙂 In this blog post, we are going to learn how to implement Skills-Based routing in Salesforce using Omni Channel. By implementing Skills-Based routing it will help our representatives to be more productive & resolve the query in a very quick way. We are going to Read More

Setup Omni-Channel in Salesforce Lightning

Welcome back Dear #Trailblazers 🙂 , This blog post is to guide how to set up Omni-Channel in your Salesforce environment and increase the productivity of your agents. Introduction to Omni-Channel Omni-Channel is a flexible, customizable feature, and you can configure it declaratively—that is, without writing code. Use Omni-Channel to Read More

How to execute loop # of times based on user input on screen using Lightning flow

How to execute loop # of times based on user input on screen using Lightning flow Use Case: There are many situations where we need to run the loop in flow builder N number of times based on user input on screen element. For e.g. if user provide the input Read More