In this blog post, We are going to learn how to Setup Entitlement & Milestone in Salesforce.

Entitlements are units of customer support in Salesforce, such as “phone support” or “web support.” They’re typically used to represent terms in service agreements. Learn More here

Verify an entitlement
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Milestones are added to entitlement processes to ensure that agents resolve support records correctly and on time. Learn more here

Set up an entitlement process
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Watch out the below video to learn every single detail about Entitlement process in #Salesforce.

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