Skill-Based routing using Omni channel Salesforce
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Hey Awesome admin, Welcome 🙂 In this blog post, we are going to learn how to implement Skills-Based routing in Salesforce using Omni Channel. By implementing Skills-Based routing it will help our representatives to be more productive & resolve the query in a very quick way. We are going to Read More

Setup Omni-Channel in Salesforce Lightning
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Welcome back Dear #Trailblazers 🙂 , This blog post is to guide how to set up Omni-Channel in your Salesforce environment and increase the productivity of your agents. Introduction to Omni-Channel Omni-Channel is a flexible, customizable feature, and you can configure it declaratively—that is, without writing code. Use Omni-Channel to Read More